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AXEL’s Guide to Remote Work

In March 2020, nearly every office worker was filled with anxiety about the prospect of remote work. With no warning and little preparation, a significant portion of the world’s workforce was forced to do their jobs from home, many with no experience of at-home work whatsoever. It was a stressful and unique time, learning new skills and software from home, all while the looming threat of COVID-19 was ever-present in peoples’ lives. This radical, immediate shift to at-home work was unlike anything workers had ever faced before.

But then something funny happened: We got used to it. Not only did employees begin to tolerate remote work, but they enjoyed it more than traditional work at the office. In fact, nearly 50% of workers stated that they’d take a pay cut to continue working remotely [1]. 25% stated that they would quit their jobs if they couldn’t work remotely anymore, and 70% say they find virtual meetings less stressful than in-person meetings.

Now, with remote work popularized and here to stay, here are some ways to maximize your efficiency, create a healthy work-life balance, and overcome some of the unique challenges of at-home work.

Maintain a Healthy Work-Life Balance

Although remote work offers incredible flexibility for employees, that flexibility comes with a price. 45% of remote workers say they work longer hours than they did before, and the picture is even bleaker for younger workers [2]. With the rise of remote work, employees are working longer hours and more weekends, putting a healthy work-life balance at risk. With bedrooms becoming the new office, it can be concerningly easy for worklife and homelife to blur. Thankfully, there are a few strategies that can help workers separate their job and their home life.

First, one of the most useful strategies to utilize is scheduling. Most employees have a specific time to clock in and clock out. Even when you’re working from home, sticking to those specific times helps separate work and home. Additionally, it’s helpful to schedule breaks in advance as well, to provide structure to the workday. Creating a schedule and sticking to it is one of the best ways to prioritize a healthy work-life balance. 

Additionally, it’s helpful to create specific places for work as well. Set aside a desk, office, or even just a chair for work, and only use it during work hours. This way, your home can be split into two, with distinct workspaces and homespaces. This way, once you’re at your work desk, you’ll be able to focus solely on work, rather than allowing your work life and home life to intersect. Although these strategies sound simple, they help workers separate their work and personal lives immensely. Just following these two strategies can help maintain (or even increase) worker efficiency, while also promoting healthy distinctions between work and home.

Embrace Change

When workers were sent home in March 2020, they were forced to learn new programs on the fly. From Zoom meetings to Slack channels, workers involuntarily embraced modern workplace technology. Many workers had never even participated in a Zoom meeting before the pandemic, but now they’re practically the norm. Additionally, programs like Slack, Skype, and Microsoft Teams surged in popularity, even among offices that were previously low-tech. Ultimately, although the pandemic forced employers and workers to try new programs, it allowed nearly every workplace to embrace modern workplace technology. Now, nearly every worker is technologically savvy enough to get work done from home. The rapid modernization of many offices was certainly one of the hidden blessings of the pandemic.

In addition to embracing new software and programs, remote work has allowed employees to embrace new places as well. On the more common side, many workers enjoy leaving their homes for part of the workday. After all, some people may work best next to the office-like bustle of a coffee shop, or the eerie silence of a local library. Remote work allows workers to try out different working environments to determine which location works best for them. Additionally, some workers have even become “digital nomads,” employees who travel often, but are still full-time remote workers. Because remote work allows unprecedented flexibility in where work gets done, it’s no wonder why many employees prefer working out of the office.

Utilize New Tech

Even before the pandemic hit, new workplace collaboration software made our jobs so much easier. Now, dozens of useful programs are readily available to businesses, making the transition to remote work even more simple. Useful programs include: 

  • Slack, a business communication software that features chat rooms organized by department, team chats, and direct messaging.
  • Todoist, a workplace organizing software that schedules and shares tasks, meetings, and projects.
  • GitHub, a hosting service for software development that allows users to comment and collaborate on each other’s coding projects.
  • Clio, a practice management software for law firms that collects and finalizes documents remotely.

Don’t be afraid to try out new technology! There are dozens of useful programs available, no matter what industry you work in. Whether it be work automation or business communication, workplace software is a wonderful tool that can help your business. Embracing new technology can be scary, but the benefits certainly outweigh the stress. After all, we were all anxious about Zoom meetings in 2020, but now, they’re second-nature, and help us get work done effectively. The best workers and businesses are unafraid of trying out new technology, so keep an eye out for new programs that can help you get work done more efficiently.

Communication is Key

During in-office work, it’s easy to stay in the loop. With remote work, staying informed and updated on your team’s latest projects can be a bit trickier. That’s why it’s extremely important to communicate often with coworkers and managers alike. Make group chats with your team, so no one is left behind, and follow up often to ensure everyone is on the same page. Without in-person meetings, everyone has to know their responsibilities. Embracing consistent, clear communication helps ensure that tasks don’t slip through the cracks.

Additionally, communication doesn’t only have to be about work. One of the biggest drawbacks of remote work is the loss of office camaraderie. This loss is particularly felt by young employees, many of whom are starting their career without ever meeting their coworkers in real life [3]. One way to mitigate this effect is to encourage casual conversation among employees. Whether it be as simple as a “water cooler” Slack channel or occasional Zoom hangouts with coworkers, fostering connections between employees not only helps workers avoid burnout, but also helps cultivate a distinct company culture.

Overcome Challenges Together

One of the most difficult aspects of remote work is time management, particularly when your coworkers are in different time zones. Unplanned meetings are often too difficult to pull off successfully in a remote work environment. That’s why it’s extremely important to plan projects, tasks, and meetings well in advance, so every employee knows what’s coming up, and when to be available. Of course, sometimes things come up and require immediate action, but giving your best effort to plan in advance not only helps you stay organized; it helps your entire office stay coordinated and running smoothly.

Finally, one of the biggest challenges with remote work is technology. With no on-site IT department, workers are often on their own when they encounter a tech problem. That’s why businesses ought to have clear guidelines regarding technology. Some helpful tech tips include:

  • Only using secure Wi-Fi networks.
  • Immediately downloading software updates.
  • Using a secure file-sharing service (like AXEL Go!)
  • Creating an incident response plan in the event of a data breach.

Tech problems will always be present, whether you’re working at the office or at home. That’s why offices need to communicate with employees regarding technology and cybersecurity. Creating and enforcing technology guidelines can help both employees and the business stay safe from cyberthreats.

About AXEL

As remote work becomes the norm, cybersecurity ought to be a priority for all businesses. At AXEL we believe that your information deserves the best protection. That’s why we created AXEL Go. AXEL Go uses military-grade encryption, blockchain technology and decentralized servers to ensure it’s the best file transfer software on the market. Whether you need cloud video storage or cloud file management, AXEL Go is the secure file hosting solution. If you’re ready to try the best file sharing app for PC and mobile devices, try two free weeks of AXEL Go here.

[1] Collins, Terry. “Work Remote after COVID? Nearly 50% of US Workers Would Take a Pay Cut for It, Survey Says.” USA Today. Gannett Satellite Information Network, November 11, 2021. https://www.usatoday.com/story/money/2021/11/11/workplace-survey-remote-pay-cut-covid/6367601001/

[2] Maurer, Roy. “Remote Employees Are Working Longer than Before.” SHRM. SHRM, July 6, 2021. https://www.shrm.org/hr-today/news/hr-news/pages/remote-employees-are-working-longer-than-before.aspx

[3] Petersen, Anne Helen, and Charlie Warzel. “Remote Work Is Failing Young Employees.” The New York Times. The New York Times, November 22, 2021. https://www.nytimes.com/2021/11/22/opinion/remote-work-gen-z.html

Everywhere is the New Office: The Rise of Digital Nomads

At the beginning of the COVID-19 pandemic, the transition to at-home work was swift. Never before had so many workers been forced to work from a new location, with new software to learn, in such a short period of time. But after a few months of at-home work, a weird thing happened: Workers began to adore remote work compared to the traditional office. Although it took getting used to, now, 77% of workers prefer working remotely versus working in an office [1]. But now, with the pandemic under (some) control, workers are still figuring out ways to continue working from anywhere. This desire has led to an increase of “digital nomads” across the country, and the world.

Digital nomads are location-independent workers who travel often, while still getting work done due to consistent Internet availability. While digital nomads are nothing new, the popularity of the practice exploded during the pandemic. In fact, in 2020, the number of digital nomads in the United States reached 10.9 million, up 50% from 2019 [2]. With more businesses offering indefinite remote work, the practice will likely spread further as well. Because of its ever-growing popularity, it’s fair to ask: Is this the future of work? 

Why do Digital Nomads Love Their Jobs?

First and foremost, digital nomads (and at-home workers in general) like their work method because it allows a better work-life balance [3]. This includes taking more breaks, feeling less pressure and no more commutes. All of these perks are quite beneficial for remote workers, including digital nomads. It allows workers to continue earning an income, while also saying goodbye to some of the more stressful facets of traditional office jobs. For many of these digital nomads, remote work is a no-brainer. After all, if offices allow for remote work, why not enjoy these perks? The problem, however, is that not all offices want remote work to become permanent.

Numerous prominent business leaders have voiced their opposition to permanent remote work. Netflix co-CEO Reed Hastings stated that he sees “no positives” regarding remote work, and Goldman Sachs CEO David Solomon said that remote work was “an aberration we’re going to correct as soon as possible [4].” So while remote work offers a multitude of benefits to digital nomads, it isn’t guaranteed their lifestyle will last forever. While some business leaders, such as Mark Zuckerberg [4], have sung the praises of remote work, the practice is far from universally admired.

However, it won’t be easy to rope digital nomads back into the office. After all, remote workers have the leverage right now. In 2020, efficiency actually increased, even though workers had to navigate the newfound difficulties of remote work [5]. With this information in mind, workers know that they are valuable, efficient employees. More importantly, business leaders know they are valuable and efficient as well. So while anti-remote work CEOs may want a return to the traditional office, making it a requirement risks losing employees to businesses more open to remote work.

The Digital Nomad Economy

Even some businesses have begun to market themselves to digital nomads. For example, Airbnb has shifted its focus from short-term vacation rentals to longer-term “workcations.” In fact, the number of long-term Airbnb stays nearly doubled in 2020 compared to 2019 [2]. And with more businesses becoming open to permanent remote work, this sector of the economy will continue to grow, adding even more benefits to remote work.

Put simply, remote work offers significantly more freedom for workers compared to office work. And for digital nomads, it’s about more than just freedom of location. Working remotely allows employees to get their tasks done on their time. With no supervisors looking over your shoulder or gossipy coworkers to worry about, employees can focus more on their work. With this increase of personal freedom for workers, it’s no wonder why efficiency jumped in 2020.

The Drawbacks of Remote Work

However, with this freedom comes responsibility as well. Without a boss or coworkers to surround you during work hours, temptations can arise. After all, what’s stopping workers from taking a two-hour break in the middle of the day? Additionally, remote work can actually cause worse work-life balance as well, as the lines between home-life and work-life can be blurred. Finally, security could be compromised by remote work as well. In fact, that’s partially why Apple CEO Tim Cook has been so enthusiastic about a return to offices [6].

Remote work offers a myriad of benefits for workers, with just a few drawbacks. Thankfully, there are ways to mitigate those drawbacks, particularly regarding security. Even better, most of these techniques are simple for remote workers, no matter where they are. First, ensuring that your software is up-to-date is the best (and easiest) way to protect yourself and your business. Bad actors typically attack through older versions of software, so keeping it up-to-date will minimize the risk of you becoming a target. Next, avoiding public wi-fi networks is another key tip. Public networks are prone to malware and can infect your computer, harming you and your business.

Protect Yourself with AXEL

Finally, using a secure file-sharing system is key to protecting your most vital files from data breaches and ransomware attacks. That’s where AXEL Go comes in. Offering industry-leading encryption and decentralized blockchain technology, AXEL Go is the best way to protect yourself and your business from unauthorized cybercriminals. In a world where remote work is becoming the norm, secure file-sharing is a necessity for any business. If you’re ready to try the best protection, get two free weeks of AXEL Go here. 

[1] Ballard, Jamie. “Most Remote Employees Don’t Want to Return to the Workplace after the Pandemic.” YouGov. January 19, 2021.  https://today.yougov.com/topics/economy/articles-reports/2021/01/19/remote-employees-work-from-home-poll.

[2] Lufkin, Bryan. “Is the Great Digital-nomad Workforce Actually Coming?” BBC Worklife. June 15, 2021. https://www.bbc.com/worklife/article/20210615-is-the-great-digital-nomad-workforce-actually-coming.

[3] Courtney, Emily. “The Benefits of Working From Home Beyond the Pandemic: FlexJobs.” FlexJobs Job Search Tips and Blog. September 03, 2021. https://www.flexjobs.com/blog/post/benefits-of-remote-work/.

[4] Kelly, Jack. “How CEOs And Workers Feel About Working Remotely Or Returning To The Office.” Forbes. March 19, 2021. https://www.forbes.com/sites/jackkelly/2021/03/19/how-ceos-and-workers-feel-about-working-remotely-or-returning-to-the-office/.

[5] Curran, Enda. “Work From Home to Lift Productivity by 5% in Post-Pandemic U.S.” Bloomberg.com. April 22, 2021. https://www.bloomberg.com/news/articles/2021-04-22/yes-working-from-home-makes-you-more-productive-study-finds.

[6] Ryan, Kevin J. “Why Apple Employees Are Objecting to the Company’s Remote Work Rules.” Inc.com. July 20, 2021. https://www.inc.com/kevin-j-ryan/apple-employees-letter-return-to-office.html.

For Here or To Go? Remote Work, Hybrid Offices and the Future of the Workplace

In March 2020, traditional offices were shaken by the beginning of the COVID-19 pandemic. Employees were forced to work from home, forced to learn new software and techniques just as the stress and worry of the pandemic reached an apex. For the first few months of remote work, employees learned how to do their jobs remotely, while offices remained ghost towns. Both employers and employees were stressed not only about the pandemic, but about when offices could finally reunite.

While the pandemic is waning in the United States, remote work has stayed, at least for traditional office jobs.  And while some offices are transitioning back to physical workplaces, many companies are doing away with mandatory in-person work. Now, employees know efficient strategies for working remotely. And many have realized the conveniences of working from home: No more commutes, more time to watch children, and a healthier work-life balance. With both employers and employees singing the praises of remote work, it’s fair to ask: What is the future of the workplace?

Opinions on Remote Work

Generally, employees like hybrid work more than employers. 55% of employees prefer working at home at least three days per week, while 68% of executives believe workers should be in the office at least three days per week [1]. This disconnect highlights the murky future of work in the United States. Employers want to maintain a strong company culture, while employees want to keep the massive benefits that come with at-home work.

And even though the United States is on the back-end of the pandemic, executives still aren’t sure what the future holds. 60% of respondents to a McKinsey survey stated that their employer’s workplace plans for after the pandemic were either vague or nonexistent [2]. Some executives have shown a willingness to continue remote work indefinitely, while some want in-person work to return soon. In fact, Goldman Sachs CEO David Solomon called at-home work ​​“an aberration that we are going to correct as quickly as possible [3].” 

However, it is simply too early to know what the future of office work is. Of course, not every workplace has the option to work remotely. Food service workers, healthcare workers, and others simply don’t have the option to work from home. McKinsey’s study notes that a shift to remote work could further inequality, as remote work is likely only to be offered to highly educated, well-paid employees [4]. So while traditional offices may continue the transition to remote work, the debate around in-person versus at-home work simply doesn’t apply to all workers.

Is Hybrid the Future?

But for those occupations that have shifted to remote work during the pandemic, could a compromise between employers and employees be the future of office work? A hybrid model combines remote and in-person work at a workplace. Some (or all) employees have the choice to work at home, at the office, or a combination of the two. This flexibility was necessary during the height of the pandemic, but as the country returns to normalcy, employees have gotten used to the convenience of at-home work. And the benefits extend to employers as well, as remote work means fewer costs for physical workplace expenses, including rent and office supplies.

So if there are so many benefits to remote models, why are many executives wary of this potential change? Fear of change, productivity concerns, and protecting company culture are just a few of these anxieties. However, recent studies have found that productivity has either been stable or actually increased during the transition to at-home work, in spite of technical challenges, family responsibilities, and pandemic-related anxieties. A Forbes study found that most workers thought that their per-hour productivity increased while working remotely versus in-person work [5].

Challenges of Hybrid Work

While there are benefits that come with a hybrid model, there are undoubtedly downsides as well. One well-known detriment of remote work is the social isolation that comes along with it. While staying at home can be convenient, it can also prevent workers from forming personal relationships. It could lead to fewer opportunities to learn skills that are necessary for career advancement [6]. 

In addition, there is a generational divide on opinions of at-home work as well. Although some may assume younger generations are more comfortable with remote work, the opposite is true. Members of Gen Z have more concerns about remote work than older generations. They list the lack of networking opportunities, few genuine connections, and general isolation as the downsides of at-home work [7].

However, hybrid models try to mitigate these drawbacks as much as possible. After all, a hybrid model offers both in-person and at-home work. So while these downsides could still exist, they could be minimized in a hybrid workplace.

Tips to be a Successful Remote Worker

Although the pandemic is winding down, it’s important to know some tips and tricks to ensure you stay productive and happy during your shift.

  • Communicate: Without in-person meetings and checkups, everyone has to know their responsibilities. While it can be tedious, this means emailing superiors, asking questions, and being in contact with other coworkers. Clearly communicating with everyone helps ensure that tasks don’t slip through the cracks.
  • Structure: Make a schedule to follow every workday. Plan specific hours to work on a project, and stick to the plan! Structuring your workday helps ensure you remain focused on specific projects, and also helps keep your work life and home life separated.
  • Visit: Whether it be a trip to the office for a short meeting, or a couple hours at a local coffee shop, getting out of the house is important. Not only does working from a different location prevent feelings of burnout, but a new location can boost productivity as well. Do work tasks at different places to see where you feel most efficient.

Overall, becoming a successful hybrid worker is about finding what makes you most comfortable. If you love talking with coworkers at the water cooler and enjoy the structure of a physical workplace, then in-person work may be for you. But if you feel more comfortable and productive at home, remote work may keep you at top efficiency. Either way, hybrid workplaces offer workers that choice, ensuring that every worker can be both comfortable and efficient at their job.

[1] Gurchiek, Kathy. “Hybrid Work Model Likely to Be New Norm in 2021.” SHRM. July 06, 2021. https://www.shrm.org/hr-today/news/hr-news/pages/hybrid-work-model-likely-to-be-new-norm-in-2021.aspx.

[2] Alexander, Andrea, Aaron De Smet, Meredith Langstaff, and Dan Ravid. “What Employees Are Saying about the Future of Remote Work.” McKinsey & Company. July 15, 2021. https://www.mckinsey.com/business-functions/organization/our-insights/what-employees-are-saying-about-the-future-of-remote-work.

[3] Blenford, Adam. “Remote Work Won’t Be Going Away Once Offices Are Open Again.” Bloomberg.com. March 5, 2021. https://www.bloomberg.com/news/articles/2021-03-05/work-from-home-workplaces-will-let-employees-mix-home-and-remote-work.

[4] Lund, Susan, Anu Madgavkar, James Manyika, and Sven Smit. “What’s next for Remote Work: An Analysis of 2,000 Tasks, 800 Jobs, and Nine Countries.” McKinsey & Company. March 03, 2021. https://www.mckinsey.com/featured-insights/future-of-work/whats-next-for-remote-work-an-analysis-of-2000-tasks-800-jobs-and-nine-countries.

[5] Gaskell, Adi. “How Productive Have Remote Workers Been During Covid?” Forbes. May 31, 2021. https://www.forbes.com/sites/adigaskell/2021/05/31/how-productive-have-remote-workers-been-during-covid/.

[6] “Practice Innovations: Building the Hybrid Work Environment.” Thomson Reuters Institute. June 10, 2021. https://www.thomsonreuters.com/en-us/posts/legal/practice-innovations-hybrid-work-environment/.

[7] Sherr, Ian. “Gen Z Is Getting Screwed by Remote Work, Microsoft Survey Finds.” CNET. March 22, 2021. https://www.cnet.com/news/gen-z-is-getting-screwed-by-remote-work-new-microsoft-survey-says/.

How Remote Work Affects the Legal Profession

The lockdowns and restrictions caused by the coronavirus pandemic transformed the way people work. This is especially true for legal professionals, as attorneys used to long hours in the office and courtroom were mandated to work from home. It was a considerable departure from business-as-usual and resulted in significant ramifications for the industry.

A unique sector

The legal industry is a notorious laggard when it comes to embracing technological advancements. And, for good reason too! Who would want to go digital after sparing no expense on all those leatherbound legal tomes that look so classy adorning the office bookshelf? Kidding aside, it’s true; in 2018, over 80% of Legal Departments claimed they were unprepared for digital transformation[1]. While late 2018 may seem like eons ago after spending the past year cooped up, it was well after most industries embraced the advantages of increased digitalization.

Then, the pandemic hit, and law firms scrambled to condense a decade’s worth of technological evolution into a few months. With nearly all organizations experiencing problems due to COVID-19, it is not surprising that the legal profession was especially susceptible. It’s easy to argue that this accelerated implementation is a good thing in the long run, but let’s look at some of the short-term growing pains.

Increased cyber attacks

Law firms are already high-priority targets for hackers due to their business’s inherently confidential and sensitive nature. The fact that firms had to switch to remote working basically overnight exacerbates this problem. Whereas traditional cybersecurity deals with setting up and maintaining perimeter defenses, what happens when there is no longer a definable perimeter?

Attorneys in the same practice are now spread out throughout their regions. Some may only use approved devices to do work, while others skirt guidelines and conduct business on their personal phones, tablets, laptops, or PCs. Some firms may not even have concrete policies in the first place! These significant discrepancies increase the attack surface for malicious agents. It’s unlikely that the IT department or third-party cybersecurity firm can monitor every single device each lawyer will be using. This unfortunate dynamic resulted in more instances of:

  • Phishing. Scammers posing as legitimate colleagues or clients send emails or other forms of communication to trick victims into clicking malware-infested links and attachments. Phishing attempts rose across the board last year, with some analysts claiming an increase of 85% over pre-COVID levels[2].
  • Ransomware. Once threat actors compromise a computer system, they often attempt to install ransomware. This type of malware encrypts as much data as it can find on the system, then the hacker group responsible for the attack demands a ransom to restore it. Incidents of ransomware rose significantly in 2020[3], with high-profile attacks such as the one against celebrity law firm Grubman Shire Meiselas and Sacks. In that case, hackers demanded a $42 million (!) ransom, which, when left unpaid, resulted in privileged client data leaked to the Dark Web[4].

Slower data breach detection

Due to many of the same variables mentioned above (lack of consistent monitoring, use of unapproved hardware, users spread across a wider geographic area), remote work increases the time it takes to detect data breaches. In an IBM survey, 76% of respondents agreed with that conclusion[5]. In the field of Law, where cybersecurity budgets are already stretched thin, this is a major issue.  Slower detection times can mean more time for hackers to map out networks, leading to more inaccessible files, higher ransoms, and larger overall breaches that can irreparably damage a practice’s reputation.

Shifting job expectations

Attorneys (especially Junior or mid-level ones) typically have pretty rigid schedules and expectations. The pandemic has thrown this into flux. Lawyers with children are the most affected. If the parents are working from home, chances are the kids are distance learning too. This means that professionals who usually have a large window of the day’s time blocked off specifically for their career now have to share that time with parental duties.

Firms must meet these new requirements by allowing for schedule flexibility or even reduced workloads. Otherwise, an already-stressful occupation becomes unmanageable, leading to poor performance.

Disrupted development tracks

Younger attorneys gain experience and learn on-the-job. Working from home can stunt their professional growth and take away otherwise organically-appearing opportunities. This is because they lose the ability to attend events such as hearings, depositions, witness meetings, and more with their experienced colleagues.

It also prevents interactions with senior attorneys in the office or courthouse halls. This can adversely affect the chances of a helpful mentorship and important professional relationships. While digital correspondence and interaction are possible, many parts of an in-person exchange cannot be replicated on a Zoom call or email.

Ways to deal with these issues

In a time with reduced revenues, investing in large-scale cybersecurity projects is probably not a viable option. So, while hiring more IT professionals or a dedicated SOC-as-a-Service (Security Operations Center) company to shore up your networks is a great idea, it may not be possible.  We recommend implementing other low-cost suggestions to protect your organization.

  • Ongoing cybersecurity training. Most of the time, organizations can avoid data breaches by training employees on the basics of cybersecurity best practices. Consult with your IT team and construct an ongoing curriculum that informs your team how to spot phishing emails and what policies your firm has in place regarding data sharing, personal device usage, and more.
  • Require strong passwords and 2-Factor Authentication (2FA). Prevent brute force attacks by requiring team members to set up strong, phrase-based passwords. Then, mandate 2FA for all logins to firm networks through unrecognized hardware. Unless you’re dealing with extremely sophisticated hackers, these two no-cost solutions offer excellent protection.
  • Vet new software and cloud solutions. If your practice didn’t allow working from home previously, chances are you’ll need to invest in some cloud or enterprise solutions. Make sure you use trusted vendors with documented cybersecurity safeguards. Remember, your system is only as strong as the weakest link. A lesson that law firm Goodwin Procter recently learned when hackers breached their third-party file transfer vendor[6].
  • Utilize data encryption. Encrypting your data is essential these days. Strong encryption means even if malicious agents could breach your system and access information, it wouldn’t be useful or even viewable unless they had the decryption key.
  • Implement Access Controls. Everyone in your organization doesn’t need access to all the potential files on the network. While it might take some work to segment and decide individual permissions, doing so promotes resiliency. It means that if someone is able to hack a low-level employee, they don’t automatically gain access to highly confidential information.
  • Have a mitigation plan. As of 2019, 25% of firms have experienced a data breach, and 36% report malware infections. Knowing this, a mitigation plan is crucial. All of the top-level decision-makers need to get together and agree on a roadmap for damage reduction. It could be the difference between an unfortunate blip or the complete loss of client trust.
  • Remain flexible. As we’ve seen, cybersecurity is only a part of the work-from-home equation. Firms also need to ensure their lawyers are in a good mental state and in a position to provide high-performance to their clients. This may mean making some changes regarding work schedules and workloads. Allowing this flexibility can actually be a good thing for clients as well, as perhaps some of their schedules will line up better this way.
  • Facilitate interactions. Don’t neglect the everyday interactions that make practicing law special, especially for your junior attorneys. Perhaps you could set up office hours with the senior team or have an open Zoom room for your organization where everyone has to check in daily to preserve basic socialization.

These trying times present new challenges every day. Your organization can weather the storm and come out better for it on the other side. Take the situation seriously and evolve intelligently, and you’ll be fine.

Protect your documents

Having a trusted data transfer solution is critical to protecting your firm’s and clients’ confidential information. As the situation with Goodwin Procter confirms, your organization needs a vendor committed to preventing hacks.

AXEL Go is a cloud file-sharing and storage solution that puts security and privacy first. It runs on a decentralized and distributed network that is resilient to breaches. All data transferred via AXEL Go is split into smaller pieces called ‘shards’ and spread across many secure servers. Your files can also be protected using AES 256-bit encryption, ensuring industry-leading data security for your most sensitive documents. If your firm needs a data transfer and storage solution, contact us today to discuss your needs and schedule a demo.

 

 

[1] Rob van der Meulen, “Gartner Says 81 Percent of Legal Departments Are Unprepared for Digitalization”, Gartner, Dec. 12, 2018, https://www.gartner.com/en/newsroom/press-releases/2018-12-12-gartner-says-81-percent-of-legal-departments-are-unprepared-for-digitalization

[2] Phil Muncaster, “Experts Detect 30,000% Increase in #COVID19 Threats”, Infosecurity Magazine, Apr. 27, 2020, https://www.infosecurity-magazine.com/news/experts-detect-30000-increase/

[3] “Mid-Year Threat Landscape Report 2020”, BitDefender, 2020, https://www.bitdefender.com/files/News/CaseStudies/study/366/Bitdefender-Mid-Year-Threat-Landscape-Report-2020.pdf

[4] Akshaya Asokan, “Ransomware Gang Demands $42 Million From Celebrity Law Firm”, Bank Info Security, May 16, 2020, https://www.bankinfosecurity.com/ransomware-gang-demands-42-million-from-celebrity-law-firm-a-14292

[5] “Cost of a Data Breach 2020”, IBM Security, 2020, https://www.ibm.com/security/digital-assets/cost-data-breach-report/#/

[6] Meghan Tribe, “Goodwin Procter Says It Was Hit by Data Breach of Vendor”, Bloomberg Law, Feb. 2, 2021, https://news.bloomberglaw.com/us-law-week/goodwin-procter-says-it-was-hit-by-data-breach-of-vendor